Frequently Asked Questions

Where can I buy tickets?
Tickets are always sold at the gates of the event when we have an open house, but lines—especially early on—are to be expected at the ticket booth. For certain events (such as the Wildlife and Renaissance Festival), advance tickets are available in our online store and at the Customer Service desk at the Walden Galleria Mall. For events with multiple dates, advance tickets are always good for any day of the event.

How do I get to Hawk Creek?
Hawk Creek is located at the intersection of Grover and Luther roads in East Aurora, New York Click here for detailed instructions.

Can I bring my pet?
For the safety of our animals and your friends, we can not allow pets inside the Center. We ask that you keep them at home during your visit to Hawk Creek.

What should I bring?
A camera, definitely. There are innumerable opportunities for photography and we strongly encourage taking advantage of them—photographs are one of the best ways to learn from and appreciate nature without taking from it. Flashes are acceptable (they don't bother the animals) though exhibits generally take place outdoors.
Dress for the weather. In sun, a hat and sunglasses are a good idea; in rain, ponchos or umbrellas are almost a necessity. Hawk Creek is an outdoor facility (there are two indoor-accessible buildings) and the only cover from rain or sun is provided by trees, tents, and the occasional standing umbrella. In more inclement weather, expect these spots to be crowded.

Will there be refreshments?
Food and drink will be available under our shaded refreshments tent, with ambiance provided by live music and performers.

What about handicapped access?
Unfortunately, handicapped access is limited. We try to keep as natural an environment as possible, so much of the center contains gravel walkways and there is no paved ground; everything outside takes place on hard grassy fields.

Is parking available?
We offer free parking to all our visitors, located in the field adjacent to the Center.